Once again, the independent Student Opinion Survey has revealed that Genesee Community College students give exceptionally high marks to their college on academic quality, technology, and college services, Carol Marriott, associate dean of Institutional Research, reported to the Board of Trustees Monday evening.
Genesee ranked # 1 among all 27 participating State University of New York community colleges in the quality of computer support services, internet access, safety and security services, quality of the student union, effective use of information technology, and innovative use of technology in learning.
Genesee’s ranking among “peer colleges” – other SUNY community colleges of Genesee’s size – was even more dramatic. Genesee ranked # 1 among all peer colleges on 30 different satisfaction measures. Genesee ranked # 2 among all peer colleges on 18 different satisfaction measures. “Our performance on the SOS [Student Opinion Survey] has always been very good, but this is just extraordinary,” Dean Marriott told trustees.
Genesee outranked its peer colleges in the quality of instruction, clarity of instruction, availability of courses at convenient times, accessibility of online courses and services, library, availability of computers, information provided by advisors, and transfer planning. And those top rankings were only for starters, Dean Marriott said. Genesee ranked # 1 in many other areas, ranging from the College’s billing process to ease of use of the College’s website to student input into policies and plans.
The Student Opinion Survey, a product of the highly-respected American College Testing Service (ACT), is administered to SUNY students across the state every three years. The Student Opinion Survey measures student satisfaction with almost 100 different questions covering 34 college services and programs, including classroom experiences, faculty-student interaction, accessibility of technology, library services, classrooms and other physical facilities, and registration processes. Students answer survey questions using numerical scales, giving college leaders a statistical profile of student satisfaction.
Twenty-seven of SUNY’s 30 community colleges administered the ACT’s Student Opinion Survey to students last spring. Most campuses, including Genesee, elected to administer the survey instrument during classes. Genesee’s scientifically selected sample included 987 students who completed the survey confidentially.
Genesee has participated in the Student Opinion Survey since 1987. The College’s Board of Trustees and staff studies the results – and acts on them, Dean Marriott reminded trustees. “You might recall that SOS [Student Opinion Survey] results in the early and mid 1990s showed that students were concerned about the lack of space for student events and clubs,” she told trustees. “Those results were one of the factors that led to the construction of the Wolcott J. Humphrey III Student Union. And today, we rank # 1 among all SUNY community colleges in satisfaction with student union space.”
“We are proud of Genesee Community College, and believe that we offer exceptional programs and services,” Dean Marriott. “Students are convinced of this. They are saying so loud and clear. The Student Opinion Survey speaks volumes about excellence at Genesee.”
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